Delivery Policy
Delivery Policy:
At Mucky Duck Mugs, we are dedicated to ensuring a seamless and enjoyable shopping experience for all our customers. Our Delivery Policy outlines the essential details regarding the shipping and delivery of your orders. Please read the following information carefully:
Shipping Zones: Currently, we offer shipping within the United Kingdom. We are unable to provide international shipping at this time, but we are continuously working towards expanding our reach in the future.
Order Processing Time: Once you place an order with us, our talented team of designers gets to work right away on customizing your mugs and preparing your non-customized items for shipping. Please allow 1 to 3 business days for order processing before the item is dispatched.
Shipping Methods: We partner with reliable and reputable shipping carriers to ensure that your mugs reach you in excellent condition and within the estimated delivery time. The shipping method and carrier used may vary depending on your location and the size of your order.
Estimated Delivery Time: The estimated delivery time includes both the processing time and the time it takes for the carrier to deliver the package to your address. Estimated delivery times are as follows:
- Within the United Kingdom: 3 to 7 business days after order processing.
Please note that delivery times may be affected during peak seasons or due to unforeseen circumstances, such as weather delays or disruptions in transportation services. If you have specific delivery requirements or need expedited shipping, please contact our customer support team at hello@muckyduckmugs.com before placing your order, and we will do our best to accommodate your request.
Order Tracking: For your convenience, we provide order tracking services for all shipments. Once your order is dispatched, you will receive an email with a tracking number and instructions on how to track your package's journey until it reaches your doorstep.
Shipping Costs: Shipping costs are calculated based on the total weight of your order and your shipping address. The applicable shipping charges will be displayed at checkout before you confirm your order. We occasionally offer free shipping promotions for orders that meet certain criteria. Please keep an eye out for such offers!
Undelivered or Lost Packages: In the rare event that your package is undelivered or lost in transit, please contact our customer support team at hello@muckyduckmugs.com. We will initiate an investigation with the carrier to locate your package or process a replacement or refund as necessary.
For any other inquiries or concerns related to our Delivery Policy, please don't hesitate to contact our customer support team at hello@muckyduckmugs.com. We are here to assist you and ensure your delivery experience is as delightful as our mugs!
Thank you for choosing Mucky Duck Mugs!
The Mucky Duck Mugs Team Margate, Kent, UK