Returns Policy

Returns Policy:

At Mucky Duck Mugs, we take great pride in providing you with high-quality, humor-filled mugs that bring a smile to your face. Your satisfaction is our top priority, and we want you to love your purchase. We have a comprehensive Returns Policy to ensure your shopping experience is smooth and hassle-free.

Standard Product Returns: If you have purchased a non-customized Mucky Duck Mug and find yourself dissatisfied or encounter any issues with the product, you may return it within 30 days of delivery for a full refund or exchange. The item must be in its original condition, unused, and in its original packaging to be eligible for a return. Please note that return shipping costs will be the responsibility of the customer.

Customized Product Returns: As each customized mug at Mucky Duck Mugs is specially designed to reflect your personal touch, we regret to inform you that customized products are non-returnable unless they are deemed faulty. Once you approve the design, we initiate the production process, making each customized mug unique to you.

Faulty or Damaged Items: In the unlikely event that your mug arrives damaged or with any defects, we sincerely apologize for any inconvenience caused. Please contact our customer support team at hello@muckyduckmugs.com within 7 days of receiving the item, providing a clear description and images of the issue. We will work swiftly to either replace the faulty product or issue a full refund, including any shipping charges.

How to Initiate a Return: If you wish to return a standard product within the 30-day window, please contact our customer support team at hello@muckyduckmugs.com with your order number and reason for the return. We will guide you through the return process and provide you with the necessary instructions.

For faulty or damaged customized items, kindly reach out to our customer support team at hello@muckyduckmugs.com within 7 days of receiving the product. Include your order number, clear images of the issue, and a description of the problem. Our team will assess the matter promptly and work to resolve it to your satisfaction.

Please remember:

• All returned products must be in their original condition and packaging.
• Customized mugs are non-returnable unless they are faulty or damaged.
• The return shipping costs for non-faulty standard products will be the responsibility of the customer.

At Mucky Duck Mugs, we are committed to ensuring your happiness with every purchase. If you have any questions or concerns regarding our Returns Policy, please don't hesitate to contact our dedicated customer support team at hello@muckyduckmugs.com. We are here to assist you and make your experience with us a delightful one.

Thank you for choosing Mucky Duck Mugs!

The Mucky Duck Mugs Team Margate, Kent, UK